Same-Day Courier
in West London

The agreed route and goods, one owner-driver, normal fuel costs and delivery confirmation with time and recipient details where appropriate. For local one-off jobs, up to 30 minutes of combined collection and delivery handling/waiting is included. Standard hours: .

For one-off local jobs, customer-caused waiting beyond the combined 30 minutes is £8 per started 15 minutes. This is not added for ordinary traffic delay. Additional stops requested outside the agreed route start at £10, plus any agreed route change. In blocks, waiting uses the booked hours: it is not also charged separately. Agreed customer-caused block extensions are £12 per started 15 minutes. Additional route mileage outside the agreed schedule may be charged at £1.25 per mile where agreed in advance. Time and excess-mile charges can both apply. A change must be authorised first; extensions depend on availability.

Any parking, tolls or applicable road charges are disclosed in the quote at cost or as an agreed allowance, reconciled with evidence. Daily road charges are not represented as a fresh charge on every job. No penalty-charge notices are passed on. A requested collection within 2 hours may add £15, only if accepted. Evenings, weekends and bank holidays are quote-only.

An enquiry or quote is not a booking. A booking is confirmed only when M Same Day Courier sends written confirmation by WhatsApp or email after the route, goods, timing, price and any job-specific conditions have been agreed. Payment by itself does not create a booking. New customers normally pay the confirmed quote before collection. We confirm the available payment method and payment instructions with your quote. Any cash payment must be agreed in advance. Approved repeat business accounts may receive agreed payment terms. Customer cancellations made before booking confirmation, or at least 2 hours before the agreed collection time, carry no cancellation charge and any payment for the unperformed booking is refunded. Cancellations made between 1 and 2 hours before collection may be charged 20% of the confirmed job price; cancellations made less than 1 hour before collection may be charged 40%; and cancellation after the driver has arrived at the collection point may be charged 60%. After the goods have been collected, work already performed remains payable and any return, redirection or alternative delivery is separately agreed. For long-distance, half-day, full-day or other work requiring substantial reserved time or positioning travel, a different cancellation condition may apply only if it is clearly stated in the confirmed quote before booking. Cancellation can be made by phone, WhatsApp or email and takes effect when received. If M Same Day Courier cancels before collection because the confirmed booking cannot be performed, any payment for the unperformed booking is refunded in full and no customer cancellation charge applies. If we tell the customer that we cannot meet an agreed collection window and the customer cancels because of that delay, no customer cancellation charge applies.

If collection cannot be completed because the goods are not ready, the collection details are incorrect, nobody is available, suitable access is unavailable, the load is materially different from what was declared, prohibited goods are presented, or the goods cannot be safely carried or handled, we will make reasonable attempts to contact the customer. The existing waiting terms apply. If collection still cannot be completed, the booking may be treated as a customer cancellation after arrival. Waiting and a cancellation charge will not both be charged for the same period of lost time. If delivery cannot be completed because nobody can receive the goods, the recipient refuses them, the address or instructions are incorrect, or safe and lawful access is unavailable, we will make reasonable attempts to contact the booking customer. Once the agreed journey has been undertaken, the original delivery charge remains payable. Any return to sender, redelivery or alternative destination is separately quoted and agreed where practicable. Goods will not be left unattended unless the customer expressly authorises this and we consider the location appropriate and lawful. Changes after booking confirmation to the collection time, destination, number of stops, goods, access or handling requirements are subject to availability and may change the price. A significant change that cannot be accommodated may require cancellation and rebooking. No additional charge for a change is applied without being communicated first.

Before booking confirmation, we provide the applicable goods-cover limits and exclusions for the agreed job. Declare the contents, dimensions, approximate weight and replacement value accurately. High-value, fragile, bulky, unusually heavy or specialist items require prior approval. Do not assume that every item or every cause of loss or damage is covered. This website is a price guide and enquiry service; sending an enquiry does not create a booking.